Important Information
- We do not claim ownership of your files. All files you upload remain your property.
- Files are automatically deleted from our servers immediately after processing. We do not store your files.
- We are not liable for data loss. Please keep backups of your original files.
Introduction
FilePilot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle your files and data when you use our file conversion services.
File Processing & Storage
How We Handle Your Files
- Files are processed entirely on our servers for conversion purposes only
- Files are automatically deleted immediately after processing is complete
- We do not store, archive, or backup your files
- We do not access, view, or analyze the content of your files
- All file transfers are encrypted using HTTPS
File Retention
Temporary Processing: Files are kept in temporary storage only during the conversion process (typically less than 60 seconds).
Automatic Deletion: Once the conversion is complete and you download your file, the original and converted files are immediately deleted from our servers.
Cleanup System: Our automated cleanup system ensures any orphaned files (from failed conversions or interrupted sessions) are deleted within 5 minutes.
Data We Collect
Technical Information
We may collect basic technical information for service improvement and security:
- IP address (for rate limiting and abuse prevention)
- Browser type and version
- Device type (desktop/mobile)
- File type and size (for analytics, not file content)
- Conversion success/failure rates
What We Don't Collect
- Personal information (name, email, phone number)
- File contents or metadata
- User accounts or login credentials
- Cookies for tracking purposes
Security
We implement industry-standard security measures to protect your files during processing:
- HTTPS Encryption: All file transfers are encrypted using SSL/TLS
- Isolated Processing: Each file is processed in an isolated environment
- Rate Limiting: Protection against abuse and automated attacks
- Automatic Cleanup: Immediate deletion of files after processing
- No Third-Party Access: We do not share your files with any third parties
Disclaimer of Liability
FilePilot is provided "as is" without warranties of any kind. By using our service, you acknowledge and agree that:
- We are not liable for any data loss, corruption, or quality issues with converted files
- You are responsible for maintaining backups of your original files
- We do not guarantee 100% uptime or availability of the service
- Conversion quality may vary depending on file complexity and format
- We are not responsible for any damages resulting from the use of our service
- You use this service at your own risk
Your Responsibilities
By using FilePilot, you agree to:
- Only upload files that you own or have permission to convert
- Not upload files containing illegal, harmful, or malicious content
- Not attempt to abuse, hack, or disrupt our service
- Maintain backups of your original files before conversion
- Verify the quality and accuracy of converted files before use
- Comply with all applicable laws and regulations
Third-Party Services
Our service uses open-source conversion tools (FFmpeg, ImageMagick, LibreOffice) running on our servers. We do not send your files to any external third-party services or APIs.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect information from children. If you are under 13, please do not use our service.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
In Summary
Your privacy is our priority. We process your files securely, delete them immediately after conversion, and never store or share your data. You retain full ownership of your files, and we are not liable for any data loss.
Always keep backups of important files before conversion.